Contact Information

At Vellarissa, we are committed to providing excellent customer service. If you have any questions regarding your order, our products, shipping, returns, or any other inquiry, our support team is here to help.

Customer Support

Email: infovellarissa@gmail.com

We aim to respond to all customer inquiries within 24–48 business hours. Response times may be longer during weekends, public holidays, or periods of high demand.

---

Business Information

Business Name: Vellarissa

Business Address:

Carrer Digoine 28, Bajo Exterior

08901 L'Hospitalet de Llobregat

Barcelona, Spain

---

Customer Service Hours

Monday – Friday

9:00 AM – 6:00 PM (Central European Time - CET/CEST)

Saturday, Sunday & Public Holidays

Closed

---

International Customers

Vellarissa proudly serves customers in multiple international markets, including:

• United States

• Canada

• Australia

• New Zealand

• United Kingdom

• European Union

• Selected countries within Latin America

For the fastest assistance, please include your order number in all communications regarding an existing order.

---

Before Contacting Us

To help us assist you more efficiently, please include:

• Your full name

• Your order number

• A detailed description of your inquiry

• Photos or videos (if your inquiry relates to a damaged, defective, or incorrect product)

Providing this information will help us resolve your request as quickly as possible.

---

Response Time

We strive to respond to all emails within 24–48 business hours.

During peak shopping periods, product launches, or holidays, response times may be slightly extended. We appreciate your patience and understanding.

---

Thank you for choosing Vellarissa. We truly appreciate your trust and look forward to assisting you.